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Brand new
New iPhones listed as brand new are represented as factory sealed, unused and in original packaging.
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A-Grade pre-owned
Near-flawless cosmetic appearance with minimal or no obvious visible marks, as represented in the listing.
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Battery health guarantee
All pre-owned phones have a minimum of 80% battery health at supply.
New versus pre-owned
Brand-new: New devices should match the published listing. Sealed-iPhone wording applies to items listed as brand-new iPhones, not to accessories simply compatible with iPhone.
Pre-owned: Devices have had previous ownership or use and are sold under their disclosed cosmetic condition. The current product page's grade and any material condition disclosures take priority over general marketing descriptions.
Understanding A-Grade
Our A-Grade description is: Near-flawless cosmetic condition. Minimal to no visible marks. Looks and feels almost like new. The screen should be clean with no noticeable imperfections. Cosmetic grading does not mean the phone is factory-new or guarantee that normal wear cannot occur in the future.
What 80% battery health means
At delivery, pre-owned phone battery health is guaranteed to be at least 80%. This describes the device when supplied; lithium-ion batteries naturally age through use. Battery-health readings may vary by device model and available manufacturer tools.
All devices still benefit from their 12-month store warranty and applicable CPA protection.