From checkout to your hands.

01Processing and dispatch

Orders enter processing after successful payment confirmation and stock verification. Any processing estimate shown at checkout or in your confirmation is an estimate unless a definite time has been expressly agreed.

Products may ship from different locations or have different lead times. If supply or timing materially changes, we will contact you with an update and your lawful options.

02Shipping fees and delivery estimates

Shipping charges and estimated delivery windows are displayed before final payment wherever applicable. They vary with destination, parcel size and service selected. Please review the full checkout total before submitting the order.

Courier delays beyond our direct control can occur, but they do not automatically remove your rights where an agreed delivery deadline is missed. Under ECTA section 46, if an online order is not fulfilled within 30 days or the agreed period, cancellation may be available on seven days' written notice, subject to the Act.

03Tracking and delivery updates

Where the courier provides a tracking number, it may be shared by email or message after dispatch. Delivery attempts depend on courier arrangements and a safe, accessible address.

Keep contact details accurate and inform us promptly if a delivery needs attention. We will investigate missing, incorrect or disputed deliveries with the courier.

04Risk and safe handover

Where CPA section 19 applies, goods remain at the supplier's risk until accepted delivery. We do not treat a tracking status alone as conclusive proof that a customer accepted goods.

Inspect the parcel as soon as practical. If it appears tampered with or contains the wrong item, preserve relevant packaging and contact us. This request helps investigate the issue and is not an additional legal condition for a valid claim.

05Collection by appointment

Collection is offered only when specifically confirmed for an order. Do not travel to a location until you receive a written collection confirmation with the address, appointment time and any identification requirements.

Price Bash does not offer cash on delivery. Where collection is offered, payment must be confirmed before handover unless different written terms have been agreed.

06Out-of-stock items and missed deadlines

If goods ordered online cannot be supplied because they are unavailable, ECTA section 46 requires notification and refund within 30 days after the notice. Where a transaction is cancelled because of non-performance, statutory refund rules will apply.

We will not substitute a different device, storage capacity, colour or condition grade without agreement.

07When something goes wrong

For damaged, defective, incorrect or missing goods, see our Returns & Refunds and Warranty policies. Those rights are not conditional on purchasing shipping insurance or an additional protection plan.