Reply to your confirmation
Include the order number
Independent consumer channels
We believe customers should know exactly who they are dealing with and how to reach someone when it matters.
01Customer care and returns
For an existing order, reply to your order-confirmation message with your order number and the issue you need help with. Keep correspondence in writing where possible so the history is available to both parties.
For warranty or return claims, include the product name, relevant photographs or a concise description of the problem. See Returns & Refunds and Warranty.
02Seller identity and statutory disclosures
Trading name: Price Bash.
Registered entity, registration number, physical business and service address, current telephone number, support email and office bearers: These require verification and completion by the business owner before this preview is promoted to a public selling domain.
03Escalating an unresolved complaint
Please give Price Bash a reasonable opportunity to investigate your complaint. If you remain dissatisfied, the Consumer Goods and Services Ombud provides independent complaint channels for relevant disputes. You may also approach the National Consumer Commission or an appropriate tribunal or court.
Privacy complaints can be directed to the Information Regulator.
04Operating principles
Collection is by appointment where offered, and we do not offer cash on delivery. All products have a 12-month Price Bash warranty, while pre-owned phones are guaranteed to have at least 80% battery health at delivery.
Purchasing terms, refunds, warranty rights, privacy and delivery are described across this Policy Centre.
Need help with an order?
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